“I love London – it’s a great place. I am involved in a lot of charity endeavours, socialising and work. I also spend a great deal of my time in meetings.
“I am proud to say I made the Disability News Service list of the top 10 most influential disabled people in the public service. It was such a surprise and a great honour but good to be recognised for the work I love to do within the community. One of the things I am have done is set up a deaf club in Harrow which has been running successfully for the past seven years.
“I use public transport every day. The visual displays are very handy and there is so much information available like maps and guides to help me plan my journey.
“The staff are great. Not many can use sign language or are deaf aware, but they are usually considerate of how they communicate. Slowly, face-to-face and written down if possible.
“While using public transport I obviously can’t hear announcements so at times I miss information such as platform or train changes, but with the introduction of the visual displays, I now have access to live information. The introduction of help points which come equipped with loop systems for deaf people is a fantastic addition. But even with such technology, staff are a vital part of my travel.
“There is still some work to be done but working with different accessibility groups means that TfL can eventually provide accessible travel for everyone. It’s about empowerment and choice. If I have the information, I can make a decision about my travel.”